How do you secure my credit card details?

We collect the personal information from the site and is stored on a database which will be used by SecurePay payment gateway will deal with the transactions and also check for fraudulent transactions.

You also have access to your personal information when you log back into your account.

When will I receive my goods?

Once we have confirmation of payment, the goods will be shipped out the same day if the order is placed before 2pm, while orders received past 2pm on the day will be shipped out the next business day.

You can expect your parcel to reach you the next business day in an overnight bag. For remote areas in Australia, please expect delivery in 2-3 business days due to the remoteness of the location.

In times when bulk orders are processed, it may be necessary to place the items in a box. With box delivery, it will take an extra business day.

We only use reputable couriers to deliver our parcels, along with tracking numbers so you could always track where your parcel is.

What steps do you take to protect my credit card details?

Our website is secured by RapidSSL, a top website security company which specialises in encrypting sensitive information and makes the website secure.

We have also employed SecurePay as our third party security company to process our credit card details so that you, our valued clients can rest assured all credit card details are secured. At no time is credit card details stored on our database, and none of the information have been authorised to be sold or rented out to other third parties by MIS Communications. 

How do I care for my headset?

Headsets are an investment into your well being at the office. By taking a few simple steps in maintaining the headset, it will give you many years of a hands free environment.

Wipe your headset, especially around the ear peice and the mouth piece with a wet wipe (no alcohol wipes) gently around the area as makeup or food and other particles will hinder the performance of the headset.

Do not tangle the cords around as they tend to break easily, and especially with constant movement.

Will you match any written quote?

In order to provide the best prices, we are always willing to match any written quotations. If you can provide us with a written quotation, normally we would be able to match those prices. However this does not cover any bulk purchases, reduced to clear sales or any promotions on offer.

However, you can always contact us to see if we can match or even beat the prices!

What headsets are suited for my office needs?

There are a lot of headsets out in the market which may or may not be suited for your office needs. For example, you work in a noisy office environment, you would need to have a noise cancelling headset to block out 95% of all background noises.

We stock the widest range of headsets, corded or wireless to suit your needs. Contact us to arrange for a professional opinion on what best to invest in your hands free needs!

What is your refund policy?

All our products are covered under full Australian warranty policies. This means no grey imports, no parallel imports or fake headsets/handsets.

Most of the headsets have a 2 year manufacturer warranty with the exception of USB headsets, which only has a 1 year manufacturer warranty.

In the even that the headset is NOT faulty, but has been installed wrongly, please give us a call to troubleshoot before sending the item back to us.

In the event that your headset is faulty, all you do is to send it back to us (at your courier's expense) and we will replace the item if deemed faulty.

We will endeavour to replace the item as soon as possible, but to allow time for testing purposes, you can expect the replacement unit in 2-3 business days.


How long does headsets warranty last for?

Different manufacturers have different warranty period. The majority of the products sold brand new are covered with a two years warranty period. However, Bluetooth and Unified Communications headsets are covered with one year warranty period.

Contact us for any clarifications on the warranty period of your product.

What do I do if I order the wrong product?

If by chance you have mistakenly placed the wrong order, usually we can exchange the headset for one that will suit your needs. However we would need to have the whole complete unit returned to us in it's original shape and form.

Contact us if you have any further queries.

What happens if I forgotten my username/password?

You can always contact us via email to retrieve your forgotten your login details.

Do you ship Australia wide?

Yes we ship Australia wide. The length of time for the shipment to reach you depends on the location. Shipments to major cities are usually two or three days depending on the size of the parcel while remote places like Northern Territory would take an extra day or two because of the location.

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